At NexGen Plugins, we're committed to providing reliable and timely support for our products. This Support Policy explains what assistance we provide, what is covered, and how you can request help.

By using our products and services, you agree to this Support Policy.

Support Availability

Support is available for customers with an active and eligible license. Our goal is to resolve product-related issues as efficiently as possible.

If you're unsure whether your license includes support, please review your license details in your account dashboard.

What Our Support Covers

Our support team can assist with:

• Plugin installation
• Activation and licensing issues
• Configuration guidance
• Bug reports
• Compatibility issues
• Product updates
• Feature clarification
• Technical troubleshooting

What Support Does Not Cover

Our support service does not include:

• Custom development
• Website design or customization
• Third-party plugin conflicts beyond reasonable troubleshooting
• Theme modifications
• Server administration
• Website migration
• SEO consulting
• General WordPress training

Response Time

We aim to respond to all support requests within 24–48 business hours. Response times may vary during weekends, holidays, or periods of high support volume.

Before Requesting Support

To help us investigate your issue more efficiently, please include:

• Plugin name
• Plugin version
• WordPress version
• A detailed description of the issue
• Screenshots or screen recordings (if applicable)
• Any error messages you've received

Providing complete information helps us resolve issues more quickly.

Feature Requests

We welcome suggestions that can improve our products.

While we carefully review every request, we cannot guarantee that every feature will be added to future releases.

Software Updates

Product updates are released regularly to improve performance, security, compatibility, and stability.

Update availability depends on your purchased license. Please review our Terms & Conditions for licensing information.

Refunds

Support requests and refund requests are handled separately.

If you would like to learn about refund eligibility, please review our Refund Policy before submitting a request.

Need Assistance?

If you need technical help or have questions about one of our products, please visit our Contact Us page and submit a support request through the available contact form.