Thank you for choosing NexGen Plugins.

As our products are delivered digitally, we encourage customers to review product details, system requirements, and licensing information before making a purchase. This Return Policy explains when a return or refund request may be considered.

Digital Products

All products available on NexGen Plugins are digital downloads. Once a product has been downloaded or accessed, it cannot be physically returned.

For this reason, returns are generally not accepted unless otherwise required by applicable law.

Eligible Return Requests

A return or refund request may be considered under the following circumstances:

• The product cannot be downloaded after purchase.
• The downloaded product is corrupted or incomplete.
• A duplicate payment was made for the same order.
• A verified technical issue prevents the plugin from functioning as described, and our support team is unable to provide a solution within a reasonable timeframe.

Each request is reviewed individually.

Non-Eligible Returns

Return or refund requests will generally not be approved for reasons including, but not limited to:

• Purchasing the wrong product.
• Change of mind after purchase.
• Lack of required features that were not advertised.
• Compatibility issues with unsupported themes, plugins, hosting environments, or custom code.
• Failure to read the product description before purchasing.
• Requests made after extensive use of the product.
• Problems caused by third-party modifications.

Requesting a Return

If you believe your purchase qualifies, please submit a request through our Contact Us page with your order details and a clear explanation of the issue.

Providing screenshots, error messages, and relevant technical information will help us review your request more efficiently.

Processing Time

Eligible requests are typically reviewed within 5–7 business days.

If approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider.

Product Support Before Returns

Many technical issues can be resolved quickly by our support team.

Before requesting a return, we recommend contacting our support team so we can help identify and resolve the issue whenever possible.

Policy Updates

We may update this Return Policy from time to time to reflect changes in our products, services, or legal requirements.

The latest version will always be available on this page.